What should healthcare providers do if they receive a request for information that they cannot disclose?

When healthcare providers receive a request for information that they cannot disclose, it is essential to communicate the reasons for the denial. This approach maintains transparency and fosters trust between the provider and the requestor. By explaining the rationale behind the inability to disclose certain information—such as patient confidentiality laws or specific regulations that govern release of health information—providers uphold ethical standards and legal obligations.

Moreover, this communication can prevent misunderstandings and provide an opportunity for the requestor to potentially amend or clarify their request. It may also allow for dialogue about what information can be shared, facilitating a more constructive resolution. This practice aligns with patient rights and the principles of health information management, emphasizing the importance of keeping patients informed about their own health data and the related laws and regulations that may impact access to that information.